CONSUMER INFORMATION
The purpose of this page is to fulfill the Institute for Clinical Social Work’s compliance with disclosure requirements under Title IV by providing specified information to prospective and current students, applicants and employees.
The page lists links to webpages containing the actual information or electronic documents.
GENERAL INFORMATION
STUDENT BODY INFORMATION
VOTER REGISTRATION
The 1998 Higher Education Act requires all post-secondary institutions to distribute information to students concerning voter registration. Illinois residents who wish to register to vote may do so by clicking here.
Student Complaints with External Agencies
As a participant in the Federal Student Aid (FSA) Title IV program, ICSW is required to provide contact information for filing complaints with its accreditor (Higher Learning Commission), its State approval entity (Illinois Board of Higher Education) and any other relevant licensing entity or agency (NC-SARA). Below details the contact information and/or processes for these entities:
Higher Learning Commission (HLC) Complaints
The Higher Learning Commission is ICSW accrediting body and provide assurances that it is following their stated criteria for accreditation. The complaint process is designed to identify substantive problems with an institution’s ability to meet the Criteria for Accreditation or other HLC requirements. To find out more about and to file Institutional Complaint with the Higher Learning Commission (HLC):
CLICK HERE TO FILE A COMPLAINT WITH THE HLC
Illinois Board of Higher Education (IBHE) Complaints
How to Register an Institutional Complaint with the Illinois Board of Higher Education (IBHE):
Step 1: Follow the institution's complaint procedures.
You must first make all attempts to resolve the matter directly with the institution. Check the institution's website, student handbook, and/or course catalog for information regarding the institution's complaint procedures.
In cases of criminal activity, contact the proper authorities (e.g. campus security or local police) immediately.
Step 2: Prepare to register a formal complaint with IBHE.
After you have made all attempts to resolve your issue(s) with the institution, IBHE may intercede with the identified institution depending upon pertinent laws governing agency oversight.
Some institutions are under different oversight statutes, thus limiting IBHE's authority to address complaints.
· Board of Higher Education Act 1961
· Private College Act 1945
· Academic Degree Act 1961
· Private Business and Vocational Schools Act of 2012
Gather all the documentation you have collected during your attempt to resolve the matter directly with the institution.
Step 3: Register a complaint using IBHE's Institution Complaint System.
You may register a new complaint or update an existing complaint. Providing personal information is voluntary. However, if you wish to remain anonymous, IBHE will not be able to contact you or address your formal complaint. Anonymous complaints will be reviewed, logged, and counted in IBHE reports about institutional complaints.
CLICK TO REGISTER AN IBHE COMPLAINT
NC-SARA Complaints
SARA consumer protection provisions require the institution’s home state, through its SARA State Portal Entity, to investigate and resolve allegations of dishonest or fraudulent activity by the state’s SARA-participating institutions, including the provision of false or misleading information.
The student should begin the complaint process with the institution and if resolution is not found, the student would contact the institution’s home state SARA Portal Entity.
NC-SARA maintains a directory of SARA State Portal Entities.